HD packs on haloshot are sold by Paddle.com, our reseller and Merchant of Record, which processes the payment and any refund. This page explains when you can get your money back.
Unused credits: refund within 14 days
If you change your mind, you can ask for a refund within 14 days of buying a pack. We refund the credits you have not used: the whole pack if you have not used any, or the unused share if you have used some. The refunded credits are removed from your account.
Used credits
A credit is used when you develop a frame in HD, and the photo is delivered to you straight away. Used credits cannot be refunded, because the photo has already been made for you.
Failed generations
If a preview or an HD photo fails, its credit comes back to your account automatically. You do not need to ask.
A problem with a photo
If an HD photo came out broken (for example a damaged file or a clearly wrong person), write to us within 14 days and we will return the credit or refund it.
How to ask
Write to hello@haloshot.app from the email you used to buy, or use the link in your Paddle receipt. You can also look up your order at paddle.net. Refunds go back to the original payment method, usually within 5 to 10 business days.
Your legal rights
This policy does not limit any rights you have under the consumer law of your country.
haloshot is run by Oleksandr Butenko, Alicante, Spain.